Field Technical Specialist (Louisville, KY) job in LOUISVILLE
Company Name:
Sears Holdings
Field Technical Specialist (Louisville, KY) job in LOUISVILLE
Requisition ID: 297854BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State: Kentucky (KY)
State or Province/City: LOUISVILLE
Location: 12900 FENWICK CENTER DR,LOUISVILLE, KY 40223, US
Post Code: 40223
Post Date: 07/19/2014
Brand: Sears
Business Unit: Home Services - In Home
Store: 04766: SEARS HS-LOUISVILLE KY SVC BR
Start a career with a proven leader! Sears Home Services is looking forField Technician Specialist
This position is a Full Time, Entry-Level, Hourly opportunity. Please send salary requirement with resume
Field Technician Specialist will provide a multitude of support functions in a professional and timely manner by listening carefully to customers, service technicians and members of management.
The functioning categories include:
o Building trust with Technicians and Customers by providing repair part solutions
o Prescreening service orders using Diagnostic content or knowledge
o Using Inventory Management techniques to ensure lowest cost solutions
o Auditing solutions given to ensure accuracy
Job
Responsibilities:
To focus on the customer, the Pre-Screen Specialist must:
o Reviews individual customer service orders to locate opportunities to ship parts in advance that will enhance a single trip resolution.
o Communicates well with customers as well as technicians.
o Takes incoming telephone calls from Internal or External customers requesting parts resolution research.
o Works to create open communication between district support manager, routing, technical managers and technicians to resolve customer issues quickly.
o Ability to quickly transition and adapt to repair variation
o Assists other departments and associates with parts supply information and knowledge.
o Assures adherence to all ISO policies and procedures.
o Sells repair parts based on customer requests as needed with business understanding of sales practices.
o Finds new solutions and quickly disseminate to fellow team members and technical assistance.
o Monitors truck stock levels for current field deployed stock and use data to make informed decisions.
o Regularly communicates with technical assistance teams and understand common parts terms and service requests.
o Audits service orders previously closed to monitor parts use and find common diagnostic solutions.
o Adheres to all company policies and procedures.
o Performs other miscellaneous duties as assigned.
Experience/Education Requirements:
o High school diploma or equivalent (GED) preferred
o Must be at least 18 years of age
o Experience with service provider, appliance parts, technical knowledge or similar preferred
o Previous customer service experience preferred
o Must be able to pass the pre-employment drug screen and criminal background check
o Knowledge of internet-based applications
o Experience and aptitude with computers and databases
EOE Minorities / Females / Protected Veterans / DisabledEstimated Salary: $20 to $28 per hour based on qualifications.
Sears Holdings
Field Technical Specialist (Louisville, KY) job in LOUISVILLE
Requisition ID: 297854BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State: Kentucky (KY)
State or Province/City: LOUISVILLE
Location: 12900 FENWICK CENTER DR,LOUISVILLE, KY 40223, US
Post Code: 40223
Post Date: 07/19/2014
Brand: Sears
Business Unit: Home Services - In Home
Store: 04766: SEARS HS-LOUISVILLE KY SVC BR
Start a career with a proven leader! Sears Home Services is looking forField Technician Specialist
This position is a Full Time, Entry-Level, Hourly opportunity. Please send salary requirement with resume
Field Technician Specialist will provide a multitude of support functions in a professional and timely manner by listening carefully to customers, service technicians and members of management.
The functioning categories include:
o Building trust with Technicians and Customers by providing repair part solutions
o Prescreening service orders using Diagnostic content or knowledge
o Using Inventory Management techniques to ensure lowest cost solutions
o Auditing solutions given to ensure accuracy
Job
Responsibilities:
To focus on the customer, the Pre-Screen Specialist must:
o Reviews individual customer service orders to locate opportunities to ship parts in advance that will enhance a single trip resolution.
o Communicates well with customers as well as technicians.
o Takes incoming telephone calls from Internal or External customers requesting parts resolution research.
o Works to create open communication between district support manager, routing, technical managers and technicians to resolve customer issues quickly.
o Ability to quickly transition and adapt to repair variation
o Assists other departments and associates with parts supply information and knowledge.
o Assures adherence to all ISO policies and procedures.
o Sells repair parts based on customer requests as needed with business understanding of sales practices.
o Finds new solutions and quickly disseminate to fellow team members and technical assistance.
o Monitors truck stock levels for current field deployed stock and use data to make informed decisions.
o Regularly communicates with technical assistance teams and understand common parts terms and service requests.
o Audits service orders previously closed to monitor parts use and find common diagnostic solutions.
o Adheres to all company policies and procedures.
o Performs other miscellaneous duties as assigned.
Experience/Education Requirements:
o High school diploma or equivalent (GED) preferred
o Must be at least 18 years of age
o Experience with service provider, appliance parts, technical knowledge or similar preferred
o Previous customer service experience preferred
o Must be able to pass the pre-employment drug screen and criminal background check
o Knowledge of internet-based applications
o Experience and aptitude with computers and databases
EOE Minorities / Females / Protected Veterans / DisabledEstimated Salary: $20 to $28 per hour based on qualifications.
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