Remote Technical Support Specialist
Unbridled Information Technologies Unbridled Information Technologies Louisville, KY Louisville, KY Full-time Full-time $19 - $21 an hour $19 - $21 an hour Job Description We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware, and software system problems.
To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.
RESPONSIBILITIES Respond to internal business users' queries in a timely and accurate manner.
Provide technical support to and assist internal users with business applications, POS, hardware, software and network issues Support Linux based systems Escalate problem tickets within department guidelines when unable to resolve Respond to and resolve technical issues via phone, email and chat support Assist with Alerts and Self- Service Incidents Follow up on dispatched tickets Software debugging and upgrades, Hardware troubleshooting and repair Network troubleshooting and monitoring REQUIREMENTS Education:
Some College preferred or equivalent experience Preferred:
A+, CCNA, or Net
Certifications
Experience:
Technical support experience or similar customer support role Excellent communication and problem-solving skills Ability to troubleshoot and prioritize tasks Multi-tasking abilities Knowledge of computer concepts (PC fundamentals, Operating systems) Ability to type 30 words per minute Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
Paid time off Professional development assistance Schedule:
8 hour shift
Experience:
Technical support:
1 year (Required) Customer service:
2 years (Required) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware, and software system problems.
To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.
RESPONSIBILITIES Respond to internal business users' queries in a timely and accurate manner.
Provide technical support to and assist internal users with business applications, POS, hardware, software and network issues Support Linux based systems Escalate problem tickets within department guidelines when unable to resolve Respond to and resolve technical issues via phone, email and chat support Assist with Alerts and Self- Service Incidents Follow up on dispatched tickets Software debugging and upgrades, Hardware troubleshooting and repair Network troubleshooting and monitoring REQUIREMENTS Education:
Some College preferred or equivalent experience Preferred:
A+, CCNA, or Net
Certifications
Experience:
Technical support experience or similar customer support role Excellent communication and problem-solving skills Ability to troubleshoot and prioritize tasks Multi-tasking abilities Knowledge of computer concepts (PC fundamentals, Operating systems) Ability to type 30 words per minute Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
Paid time off Professional development assistance Schedule:
8 hour shift
Experience:
Technical support:
1 year (Required) Customer service:
2 years (Required) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware, and software system problems.
To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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