Full-Time Charity Customer Support Representative
Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Support Specialist.
Here at Royal Connections , our mission is to provide unwavering support to our customers and community, ensuring they have the resources and assistance they need.
We are deeply committed to building a strong and supportive community, promoting the nonprofit organizations we collaborate with, and enhancing their visibility within the local Louisville area.
Our Customer Support team consistently upholds courtesy, professionalism, and kindness to create a positive and supportive atmosphere at our outreach events.
Key Responsibilities of a Customer Support Specialist:
Engage with customers and community members, effectively addressing their questions, concerns, or inquiries surrounding our client's causes Adhere to company policies, procedures, and ethical standards to maintain a collaborative and inclusive environment Attend daily or weekly in-office trainings to stay up-to-date with product knowledge, customer support techniques, and company policies Maintain detailed records of customer and community interactions using the key performance indicators provided during training Qualifications of a Customer Support Specialist:
High School diploma or equivalent Proven communication and interpersonal skills Creative thinking and effective problem-solving abilities Capacity to thrive in high-pressure environments and meet tight deadlines Exceptional self-management skills, including the ability to prioritize and multitask effectively Willingness to grow within our organization is a huge plus! Recommended Skills Customer Service Help Customer Identify Customer Need Resolve Customer Issue Retention Management Estimated Salary: $20 to $28 per hour based on qualifications.
Here at Royal Connections , our mission is to provide unwavering support to our customers and community, ensuring they have the resources and assistance they need.
We are deeply committed to building a strong and supportive community, promoting the nonprofit organizations we collaborate with, and enhancing their visibility within the local Louisville area.
Our Customer Support team consistently upholds courtesy, professionalism, and kindness to create a positive and supportive atmosphere at our outreach events.
Key Responsibilities of a Customer Support Specialist:
Engage with customers and community members, effectively addressing their questions, concerns, or inquiries surrounding our client's causes Adhere to company policies, procedures, and ethical standards to maintain a collaborative and inclusive environment Attend daily or weekly in-office trainings to stay up-to-date with product knowledge, customer support techniques, and company policies Maintain detailed records of customer and community interactions using the key performance indicators provided during training Qualifications of a Customer Support Specialist:
High School diploma or equivalent Proven communication and interpersonal skills Creative thinking and effective problem-solving abilities Capacity to thrive in high-pressure environments and meet tight deadlines Exceptional self-management skills, including the ability to prioritize and multitask effectively Willingness to grow within our organization is a huge plus! Recommended Skills Customer Service Help Customer Identify Customer Need Resolve Customer Issue Retention Management Estimated Salary: $20 to $28 per hour based on qualifications.
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