Process Transformation Process Engineer
Role: Process Engineer Transformation Initiative
Assignment: Process Transformation Office
Location: Louisville, KY
Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it s through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others.
Assignment Capsule
Humana s Process Transformation Office will partner with business sponsors to lead cross-functional initiatives, build organizational capabilities, and accelerate impact across the enterprise. Working to develop and maintain end-to-end process views for key cross functional/organizational processes as well as enhance and build appropriate metrics tracking, this team will deliver best practice frameworks and tools to solve the company s most pressing issues and challenges. The practice, which reports directly to the Enterprise Vice President of Process Transformation Office, is a team that works to improve enterprise processes to improve Humana s ability to deliver tangible business results.
As a Transformation Process Engineer, you will work with the business sponsors and work on the process improvement projects and results. In addition, you will also work with cross functional teams to further the development of company-wide strategic processes.
Key responsibilities include:
Participate in process transformation initiatives
Work as part of a small project team to deliver results within a set timetable
Building solutions for business leaders
Capturing processes metrics and monitoring process maturity
Analyze data to establish baseline for transformation
Identifying gaps and developing improvements
Ensuring initiatives deliver intended results
The successful candidate will be a dynamic consultant who has worked on process improvement teams at a top tier consulting firm or in a large corporation. He/she will have a demonstrated ability to influence peers and business leaders. This person must be comfortable with ambiguity, and able to work collaboratively with key leaders to shape the priorities and manage engagements to completion.
He/she also will be effective at multi-tasking and possess keen change management skills. Additional skills and competencies include:
Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Customer Focus : Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Collaborates : Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first.
Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints Role Essentials
Bachelor's degree
Six Sigma / Lean Experience
Proficiency with Microsoft Office Suite, Visio (or other process mapping software), and statistical software packages
Business value orientation
Problem solver
Strong business acumen and analytical skills
Passion for people development and demonstrated leadership success
Excellent interpersonal, organizational, written, and oral communication and presentation skills.
Demonstrated ability to interact with senior leadership
Role Desirables
Master s Degree
Six Sigma / Lean Certification
Prior group implementation and/or project management experience
PMI / PMP certification highly desired
Possess the ability to create and run database queries.
Reporting Relationships
You will report to a Director.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Assignment: Process Transformation Office
Location: Louisville, KY
Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it s through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others.
Assignment Capsule
Humana s Process Transformation Office will partner with business sponsors to lead cross-functional initiatives, build organizational capabilities, and accelerate impact across the enterprise. Working to develop and maintain end-to-end process views for key cross functional/organizational processes as well as enhance and build appropriate metrics tracking, this team will deliver best practice frameworks and tools to solve the company s most pressing issues and challenges. The practice, which reports directly to the Enterprise Vice President of Process Transformation Office, is a team that works to improve enterprise processes to improve Humana s ability to deliver tangible business results.
As a Transformation Process Engineer, you will work with the business sponsors and work on the process improvement projects and results. In addition, you will also work with cross functional teams to further the development of company-wide strategic processes.
Key responsibilities include:
Participate in process transformation initiatives
Work as part of a small project team to deliver results within a set timetable
Building solutions for business leaders
Capturing processes metrics and monitoring process maturity
Analyze data to establish baseline for transformation
Identifying gaps and developing improvements
Ensuring initiatives deliver intended results
The successful candidate will be a dynamic consultant who has worked on process improvement teams at a top tier consulting firm or in a large corporation. He/she will have a demonstrated ability to influence peers and business leaders. This person must be comfortable with ambiguity, and able to work collaboratively with key leaders to shape the priorities and manage engagements to completion.
He/she also will be effective at multi-tasking and possess keen change management skills. Additional skills and competencies include:
Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Customer Focus : Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Collaborates : Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first.
Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints Role Essentials
Bachelor's degree
Six Sigma / Lean Experience
Proficiency with Microsoft Office Suite, Visio (or other process mapping software), and statistical software packages
Business value orientation
Problem solver
Strong business acumen and analytical skills
Passion for people development and demonstrated leadership success
Excellent interpersonal, organizational, written, and oral communication and presentation skills.
Demonstrated ability to interact with senior leadership
Role Desirables
Master s Degree
Six Sigma / Lean Certification
Prior group implementation and/or project management experience
PMI / PMP certification highly desired
Possess the ability to create and run database queries.
Reporting Relationships
You will report to a Director.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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