Client Management Training Manager at Schneider Electric in Louisville, KY
Build a brand-new training department for the Global Client Management teams following the three Es of the Schneider Electric Learning Model (Experience, Exposure, Education) Obtain an understanding of the energy industry, client requirements and deliverables, current procedures across teams, existing training resources and understand Client Management processes and procedures. Utilize this information to identify best practices and opportunities for standardization, centralization, and efficiencies to be cascaded across Client Management teams Collaborate with leaders and teams across Client Management and the business to understand priorities of training development and execution Create a training and onboarding plan for new employees within Client Management Collaborate with various departments across ESS including Sales and Operations to ensure training increases collaboration and efficiencies Create or coordinate existing specialized training depending on client needs and Implement ongoing training opportunities for all levels of Client Management, including back office, customer support and customer facing and upsells Communicate established processes and training methods effectively across teams and departments to maintain consistency, accuracy, and reduction of re-work Once created, proactively review and update training resources to keep current with processes and client needs Communicate with managers to identify training needs and map out development plans for teams and individuals Work with the Global Client Management Best Practices Team to evaluate, expand, and keep current the content available for our Client Management Team. As a federal government , all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws. Qualifications We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to for the position. This job might be for you if:
3
years of related work experience, specifically creating and implementing training and learning opportunities Familiarity with Client Management, Account Management and/or Customer support Leadership skills Understand different Learning Styles, Training Methods, Techniques, and incorporate into final course design to accelerate learning and increase success with different type of learners Excellent Project Management, Time Management, Public Speaking Skills, Problem-Solving Skills, Prioritization skills, and both Verbal and Written Communication Skills Proficiency in Word Processing, Presentation Software, and managing both Virtual and In-Person Training Sessions Self-starter, highly motivated, positive demeanor and able to juggle multiple assignments simultaneously
Salary Range:
$100K -- $150K
Minimum Qualification
HR Management, Organization Development & TrainingEstimated Salary: $20 to $28 per hour based on qualifications.
3
years of related work experience, specifically creating and implementing training and learning opportunities Familiarity with Client Management, Account Management and/or Customer support Leadership skills Understand different Learning Styles, Training Methods, Techniques, and incorporate into final course design to accelerate learning and increase success with different type of learners Excellent Project Management, Time Management, Public Speaking Skills, Problem-Solving Skills, Prioritization skills, and both Verbal and Written Communication Skills Proficiency in Word Processing, Presentation Software, and managing both Virtual and In-Person Training Sessions Self-starter, highly motivated, positive demeanor and able to juggle multiple assignments simultaneously
Salary Range:
$100K -- $150K
Minimum Qualification
HR Management, Organization Development & TrainingEstimated Salary: $20 to $28 per hour based on qualifications.
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