Patient Engagement Specialist - Remote after training period
Louisville, KY Louisville, KY Full-time Full-time $16 - $18 an hour $16 - $18 an hour Description:
Title:
Patient Engagement Specialist Reports to:
Behavioral Healthcare Manager Location:
Saint Matthews Status:
Full-Time About us:
Commonwealth Pain and Spine (CP&S) is one of the fastest growing, progressive, comprehensive pain management groups in Kentucky and Southern Indiana.
Our team of friendly physicians are all board certified in pain medicine and anesthesiology and take the time to educate our staff.
Our facilities are state of the art with the latest technology.
We have a team/family-oriented culture with great hours, competitive pay, benefits, and open interaction between our staff and management.
Job
Summary:
The Patient Engagement Specialist is a core member of the team.
This team member is responsible for supporting the mental health care of patients.
Job Duties and
Responsibilities:
Core duties and responsibilities include the following.
All other duties may be assigned Support the mental health care of patients.
Assists in facilitating effective patient engagement within our Behavioral Healthcare platform.
Assists in screening patients for depression and increased pain.
Perform wellness calls for patients with PHQ9 over 15.
Recognize and respond appropriately to urgent/emergent situations per protocols.
Assess patients for suicidal ideation and activate proper emergency response when needed.
Maintain patient records confidentially.
Establish and maintain effective working relationship with physicians and staff.
Conduct monthly audits for billing behavioral healthcare services.
Responsible for placement and management of behavioral health referrals.
Creates billing slips for all behavioral healthcare services.
Facilitate bulk invites to the behavioral health platform.
Requirements:
Abilities and Skills:
Highly proficient with computers especially:
EMR Software, Microsoft Word, Excel, Outlook Excellent written and spoken communication skills required.
Demonstrates the ability to collaborate and communicate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Ability to work with patients by telephone.
Very structured, organized, consistent, pleasant, cheerful, yet professional personality.
Physical Demands and Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodations will be made in accordance to ADA rules and regulations.
Requires walking and standing approximately 50% of the work day Ability to sit at a desk for approximately 50% of the work day Must be able to exert up to 15 lbs.
of force occasionally to lift, carry, push, pull, or otherwise move objects Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment Must be able to have repetitive wrist, hand and/or finger movement to type and work on a computer Must have clarity of vision and the ability to adjust focus Must be able to speak and hear clearly Must be able to communicate with patients and staff verbally and write legibly Regular attendance is a necessary and essential job duty Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Work Location:
In person Requirements:
Abilities and Skills:
Highly proficient with computers especially:
EMR Software, Microsoft Word, Excel, Outlook Excellent written and spoken communication skills required.
Demonstrates the ability to collaborate and communicate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Ability to work with patients by telephone.
Very structured, organized, consistent, pleasant, cheerful, yet professional personality.
Physical Demands and Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodations will be made in accordance to ADA rules and regulations.
Requires walking and standing approximately 50% of the work day Ability to sit at a desk for approximately 50% of the work day Must be able to exert up to 15 lbs.
of force occasionally to lift, carry, push, pull, or otherwise move objects Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment Must be able to have repetitive wrist, hand and/or finger movement to type and work on a computer Must have clarity of vision and the ability to adjust focus Must be able to speak and hear clearly Must be able to communicate with patients and staff verbally and write legibly Regular attendance is a necessary and essential job duty.
Estimated Salary: $20 to $28 per hour based on qualifications.
Title:
Patient Engagement Specialist Reports to:
Behavioral Healthcare Manager Location:
Saint Matthews Status:
Full-Time About us:
Commonwealth Pain and Spine (CP&S) is one of the fastest growing, progressive, comprehensive pain management groups in Kentucky and Southern Indiana.
Our team of friendly physicians are all board certified in pain medicine and anesthesiology and take the time to educate our staff.
Our facilities are state of the art with the latest technology.
We have a team/family-oriented culture with great hours, competitive pay, benefits, and open interaction between our staff and management.
Job
Summary:
The Patient Engagement Specialist is a core member of the team.
This team member is responsible for supporting the mental health care of patients.
Job Duties and
Responsibilities:
Core duties and responsibilities include the following.
All other duties may be assigned Support the mental health care of patients.
Assists in facilitating effective patient engagement within our Behavioral Healthcare platform.
Assists in screening patients for depression and increased pain.
Perform wellness calls for patients with PHQ9 over 15.
Recognize and respond appropriately to urgent/emergent situations per protocols.
Assess patients for suicidal ideation and activate proper emergency response when needed.
Maintain patient records confidentially.
Establish and maintain effective working relationship with physicians and staff.
Conduct monthly audits for billing behavioral healthcare services.
Responsible for placement and management of behavioral health referrals.
Creates billing slips for all behavioral healthcare services.
Facilitate bulk invites to the behavioral health platform.
Requirements:
Abilities and Skills:
Highly proficient with computers especially:
EMR Software, Microsoft Word, Excel, Outlook Excellent written and spoken communication skills required.
Demonstrates the ability to collaborate and communicate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Ability to work with patients by telephone.
Very structured, organized, consistent, pleasant, cheerful, yet professional personality.
Physical Demands and Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodations will be made in accordance to ADA rules and regulations.
Requires walking and standing approximately 50% of the work day Ability to sit at a desk for approximately 50% of the work day Must be able to exert up to 15 lbs.
of force occasionally to lift, carry, push, pull, or otherwise move objects Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment Must be able to have repetitive wrist, hand and/or finger movement to type and work on a computer Must have clarity of vision and the ability to adjust focus Must be able to speak and hear clearly Must be able to communicate with patients and staff verbally and write legibly Regular attendance is a necessary and essential job duty Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Work Location:
In person Requirements:
Abilities and Skills:
Highly proficient with computers especially:
EMR Software, Microsoft Word, Excel, Outlook Excellent written and spoken communication skills required.
Demonstrates the ability to collaborate and communicate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Ability to work with patients by telephone.
Very structured, organized, consistent, pleasant, cheerful, yet professional personality.
Physical Demands and Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodations will be made in accordance to ADA rules and regulations.
Requires walking and standing approximately 50% of the work day Ability to sit at a desk for approximately 50% of the work day Must be able to exert up to 15 lbs.
of force occasionally to lift, carry, push, pull, or otherwise move objects Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment Must be able to have repetitive wrist, hand and/or finger movement to type and work on a computer Must have clarity of vision and the ability to adjust focus Must be able to speak and hear clearly Must be able to communicate with patients and staff verbally and write legibly Regular attendance is a necessary and essential job duty.
Estimated Salary: $20 to $28 per hour based on qualifications.
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