Help Desk Systems Specialist
Company Overview Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
ProLift Toyota Material Handling is more than a forklift distributor in the Midwest.
We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.
We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.
ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities.
Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.
Job Summary The Customer Relationship Management (CRM) Specialist is responsible for overseeing and championing the performance and accuracy of the CRM system.
This role will be able to provide user support and initiate steps for continuous improvement in addition to assisting with marketing, sales reporting, database management /testing within the CRM system.
General Duties and Responsibilities Provide overall administration and support of Customer Relationship Management (CRM) system - Microsoft Dynamics Onboard end-user to ProLift business systems Provide individual and group training on business system, processes and new features Respond to end-user phone or email request to resolve system, access or performance issues Support and maintain data integrity Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of Doing the Right Thing; Promote the TLM Toyota Lean Management philosophy Educational/Job Requirements The ideal candidate will have an associate degree or equivalent, one or more years of system related experience and display intermediate efficiency in Microsoft products such as Word, Outlook, PowerBI, Microsoft Dynamics and Excel.
The CRM Specialist communicates to customers, and managers, which requires excellent verbal and written communication skills with a particular emphasis on listening skills.
The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.
The ProLift Team Our associates have the opportunity for personal and professional growth as well as a long-term career.
We have examples throughout our company of associates advancements within the organization.
We value our associates and the work they do.
ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.
What We Have to Offer ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, profit-sharing, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.
e.
- pet insurance).
Paid time off is available after 30 days! We have a shared focus in helping our communities thrive.
We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.
Are you ready to make the best decision of your life and join the ProLift Toyota Material Handling team? Apply Now! We are looking forward to hearing from you! EQUAL OPPORTUNITY EMPLOYER PDN-9997f239-fcd0-4044-9905-27828f635d72 Recommended Skills Active Listening Administration Business Process Improvement Business Systems Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
ProLift Toyota Material Handling is more than a forklift distributor in the Midwest.
We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.
We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.
ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities.
Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.
Job Summary The Customer Relationship Management (CRM) Specialist is responsible for overseeing and championing the performance and accuracy of the CRM system.
This role will be able to provide user support and initiate steps for continuous improvement in addition to assisting with marketing, sales reporting, database management /testing within the CRM system.
General Duties and Responsibilities Provide overall administration and support of Customer Relationship Management (CRM) system - Microsoft Dynamics Onboard end-user to ProLift business systems Provide individual and group training on business system, processes and new features Respond to end-user phone or email request to resolve system, access or performance issues Support and maintain data integrity Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of Doing the Right Thing; Promote the TLM Toyota Lean Management philosophy Educational/Job Requirements The ideal candidate will have an associate degree or equivalent, one or more years of system related experience and display intermediate efficiency in Microsoft products such as Word, Outlook, PowerBI, Microsoft Dynamics and Excel.
The CRM Specialist communicates to customers, and managers, which requires excellent verbal and written communication skills with a particular emphasis on listening skills.
The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.
The ProLift Team Our associates have the opportunity for personal and professional growth as well as a long-term career.
We have examples throughout our company of associates advancements within the organization.
We value our associates and the work they do.
ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.
What We Have to Offer ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, profit-sharing, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.
e.
- pet insurance).
Paid time off is available after 30 days! We have a shared focus in helping our communities thrive.
We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.
Are you ready to make the best decision of your life and join the ProLift Toyota Material Handling team? Apply Now! We are looking forward to hearing from you! EQUAL OPPORTUNITY EMPLOYER PDN-9997f239-fcd0-4044-9905-27828f635d72 Recommended Skills Active Listening Administration Business Process Improvement Business Systems Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
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