Business Development Center Lead
Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team.
Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.
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If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! What We Offer Medical, dental, and vision insurance Life insurance Employee purchase and service discounts Upbeat and progressive work environment Tenured leadership team Career advancement opportunities Honda World is seeking a BDC Team Lead.
This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for the sales department.
Will work in conjunction with the BDC Manager to execute all daily functions.
Responsibilities Create, maintain and measure the internet and business development processes Manage a group of customer service representatives in a call center environment Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators Cultivate engaged, intelligent and consistent staff Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet Contribute to high scores for the manufacturers customer satisfaction index (CSI) Strive for continual improvement in the BDC and the company as a whole.
Give recognition when it is earned Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity Qualifications Superior communication skills, both oral and written Minimum of two years BDC experience Strong email and phone presence is necessary Exceptional leadership skills Outstanding organizational skills Ability to stay strong and calm in a stressful environment; must thrive under pressure Ability to pass pre-employment background check and drug test Recommended Skills Business Development Call Centers Communication Coordinating Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.
.
If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! What We Offer Medical, dental, and vision insurance Life insurance Employee purchase and service discounts Upbeat and progressive work environment Tenured leadership team Career advancement opportunities Honda World is seeking a BDC Team Lead.
This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for the sales department.
Will work in conjunction with the BDC Manager to execute all daily functions.
Responsibilities Create, maintain and measure the internet and business development processes Manage a group of customer service representatives in a call center environment Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators Cultivate engaged, intelligent and consistent staff Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet Contribute to high scores for the manufacturers customer satisfaction index (CSI) Strive for continual improvement in the BDC and the company as a whole.
Give recognition when it is earned Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity Qualifications Superior communication skills, both oral and written Minimum of two years BDC experience Strong email and phone presence is necessary Exceptional leadership skills Outstanding organizational skills Ability to stay strong and calm in a stressful environment; must thrive under pressure Ability to pass pre-employment background check and drug test Recommended Skills Business Development Call Centers Communication Coordinating Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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