Lead Program Analyst
Summary This Surgical Service Program Analyst serves as the lead program analyst/ADPAC for Surgical Service/Specialty Care.
The Program Analyst performs a wide variety of administrative and support tasks associated with maintaining the work of the subspecialty sections that comprise Surgical Service/Specialty Care.
Responsibilities This includes fourteen (14) sections- including Amputation Care, Colon and Rectal Surgery, Gynecology, Ophthalmology, Optometry, Orthopedics, Otolaryngology, Outpatient Surgery, Plastic and Reconstructive Surgery, Podiatry, General Surgery, Thoracic, Urology, and Vascular Surgery.
This incumbent will be the Lead amongst two (2) other Program Analysts, one (1) Program Support Assistant and one (1) Secretary.
The Lead Program Analyst analyzes management information requirements to develop program or administrative reporting systems - including the system specifications, data gathering and analytical techniques, and systems evaluation methodology.
Major duties and responsibilities include:
Monitoring of Performance Measures associated with the delivery of care to outpatients and inpatients within the sub-specialities of Surgical Service/Specialty Care.
The incumbent is to provide data collection/analytical expertise for the monitoring of quality assurance and implementation of improved clinic utilization, management of consults and completion of encounters and other data points necessary for completion and crediting of these services.
Provides administrative analytical support to the Administrative Officer (AO), Service Chief, section chiefs, staff physicians, nurse practitioners, CRNAs and rotating health professional trainees within the service and is the lead administrative support for Surgical Service's subspecialty clinics.
Analyzes management information requirements to develop program or administrative reporting systems - including the system specifications, data gathering and analytical techniques, and systems evaluation methodology.
Reports monthly metrics in dashboard format for presentation by management, to the Executive Staff.
Researches and investigates new or improved business and management practices for application to the medical center's programs or operations.
Assists in the review and discuss with providers their clinics utilization, by previewing clinic schedules and provide recommendations from stats and data pulled, to troubleshoot efficiency and productivity.
Daily reports communicated to appropriate staff on the monitoring trends with encounters, notes, and consults.
The incumbent will assist in working with providers to identify grid needs to meet fluctuating supply and demand.
The incumbent will work with providers to provide clinic setup and training expertise, to give appropriate recommendations for individual providers.
This would include ensuring that the providers have the appropriate care delivery modalities in place by incorporating face to face visits, virtual care visits, and telephone care visits to their outpatient assignments.
This includes working with the facility Group Practice Management (GPM) team and the Business Office to modify or build clinic grids, to meet the demands of the patients, while accommodating the providers, while ensuring an efficient approach.
The incumbent will assist in meeting with the service providers as needed to monitor the clinic grids and ensure appropriate changes are submitted and implemented thru appropriate processes.
He/she will monitor and track consults for each subspecialty to assure timely response, appropriate scheduling and completion within prescribed timeframes and work with providers to establish standardized processes.
The incumbent will assist the Service Chief, AO and/or any member of the service leadership team, with monitoring and tracking delinquent consults and encounters, including review and action on reports received from others involved in this process (e.
g.
, ADPAC).
Performs other duties as assigned.
Work Schedule:
Monday - Friday 8:
00 a.
m.
- 4:
30 p.
m.
Telework:
Telework eligibility will be discussed during the interview process.
Virtual:
This is not a virtual position.
Position Description/PD#:
Lead Program Analyst/PD403580 Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station (PCS):
Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/15/2023.
Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-11 position you must have served 52 weeks at the GS-09.
The grade may have been in any occupation, but must have been held in the Federal service.
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
GS-11:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to:
Knowledge of management principles, organizational theory, and techniques of analysis and evaluation.
Knowledge of standardized administrative practices and procedures to conduct studies for required contract documentation, such as Market Research, Sole Source, performance evaluation, etc.
, to identify, analyze, and make recommendations as needed.
(This experience must be well documented in your resume or application package.
).
SPECIALIZED EXPERIENCE REQUIREMENT:
One full year of specialized experience equivalent to the next lower grade level (GS-9) in the Federal service.
Specialized experience is that which has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.
Qualifying experience is experience applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of a clinical program; experience planning, organizing, and developing studies or projects, making recommendations on operating programs and negotiating with others to accept and implement recommendations; and experience evaluating and making recommendations regarding health care delivery systems.
- OR - EDUCATION SUBSTITUTION:
A Ph.
D.
or equivalent doctoral degree OR three full years of progressively higher-level graduate education leading to such a degree that is related to this position OR LL.
M.
, if related.
NOTE:
Your education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one year of full-time study; if that number cannot be obtained from the transcript, 18 semester hours will be considered as one full academic year of graduate study.
A copy of your transcript is required at the time of application.
- OR - COMBINATION:
An equivalent combination of specialized experience and graduate education as described above may be used to fully meet the requirements of this position.
NOTE:
Only graduate education in excess of the first 18 semester hours is creditable toward meeting the requirements when combining education and experience.
A copy of your transcript is required at the time of application.
You will be rated on the following Competencies for this position:
Administration and Management Communications Flexibility Technical Competency Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
The work is administrative and technical in nature and involves some sedentary work at a desk and on the computer.
Some slight physical effort may be required.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.
3102(u), Schedule A, Appointment of persons with disabilities i.
e.
, intellectual disabilities, severe physical disabilities, or psychiatric disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more.
Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.
To be well-qualified:
applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http:
//www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Recommended Skills Integration Software Development Systems Integration Application Development Business Requirements Requirements Elicitation Estimated Salary: $20 to $28 per hour based on qualifications.
The Program Analyst performs a wide variety of administrative and support tasks associated with maintaining the work of the subspecialty sections that comprise Surgical Service/Specialty Care.
Responsibilities This includes fourteen (14) sections- including Amputation Care, Colon and Rectal Surgery, Gynecology, Ophthalmology, Optometry, Orthopedics, Otolaryngology, Outpatient Surgery, Plastic and Reconstructive Surgery, Podiatry, General Surgery, Thoracic, Urology, and Vascular Surgery.
This incumbent will be the Lead amongst two (2) other Program Analysts, one (1) Program Support Assistant and one (1) Secretary.
The Lead Program Analyst analyzes management information requirements to develop program or administrative reporting systems - including the system specifications, data gathering and analytical techniques, and systems evaluation methodology.
Major duties and responsibilities include:
Monitoring of Performance Measures associated with the delivery of care to outpatients and inpatients within the sub-specialities of Surgical Service/Specialty Care.
The incumbent is to provide data collection/analytical expertise for the monitoring of quality assurance and implementation of improved clinic utilization, management of consults and completion of encounters and other data points necessary for completion and crediting of these services.
Provides administrative analytical support to the Administrative Officer (AO), Service Chief, section chiefs, staff physicians, nurse practitioners, CRNAs and rotating health professional trainees within the service and is the lead administrative support for Surgical Service's subspecialty clinics.
Analyzes management information requirements to develop program or administrative reporting systems - including the system specifications, data gathering and analytical techniques, and systems evaluation methodology.
Reports monthly metrics in dashboard format for presentation by management, to the Executive Staff.
Researches and investigates new or improved business and management practices for application to the medical center's programs or operations.
Assists in the review and discuss with providers their clinics utilization, by previewing clinic schedules and provide recommendations from stats and data pulled, to troubleshoot efficiency and productivity.
Daily reports communicated to appropriate staff on the monitoring trends with encounters, notes, and consults.
The incumbent will assist in working with providers to identify grid needs to meet fluctuating supply and demand.
The incumbent will work with providers to provide clinic setup and training expertise, to give appropriate recommendations for individual providers.
This would include ensuring that the providers have the appropriate care delivery modalities in place by incorporating face to face visits, virtual care visits, and telephone care visits to their outpatient assignments.
This includes working with the facility Group Practice Management (GPM) team and the Business Office to modify or build clinic grids, to meet the demands of the patients, while accommodating the providers, while ensuring an efficient approach.
The incumbent will assist in meeting with the service providers as needed to monitor the clinic grids and ensure appropriate changes are submitted and implemented thru appropriate processes.
He/she will monitor and track consults for each subspecialty to assure timely response, appropriate scheduling and completion within prescribed timeframes and work with providers to establish standardized processes.
The incumbent will assist the Service Chief, AO and/or any member of the service leadership team, with monitoring and tracking delinquent consults and encounters, including review and action on reports received from others involved in this process (e.
g.
, ADPAC).
Performs other duties as assigned.
Work Schedule:
Monday - Friday 8:
00 a.
m.
- 4:
30 p.
m.
Telework:
Telework eligibility will be discussed during the interview process.
Virtual:
This is not a virtual position.
Position Description/PD#:
Lead Program Analyst/PD403580 Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station (PCS):
Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/15/2023.
Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-11 position you must have served 52 weeks at the GS-09.
The grade may have been in any occupation, but must have been held in the Federal service.
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
GS-11:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to:
Knowledge of management principles, organizational theory, and techniques of analysis and evaluation.
Knowledge of standardized administrative practices and procedures to conduct studies for required contract documentation, such as Market Research, Sole Source, performance evaluation, etc.
, to identify, analyze, and make recommendations as needed.
(This experience must be well documented in your resume or application package.
).
SPECIALIZED EXPERIENCE REQUIREMENT:
One full year of specialized experience equivalent to the next lower grade level (GS-9) in the Federal service.
Specialized experience is that which has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.
Qualifying experience is experience applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of a clinical program; experience planning, organizing, and developing studies or projects, making recommendations on operating programs and negotiating with others to accept and implement recommendations; and experience evaluating and making recommendations regarding health care delivery systems.
- OR - EDUCATION SUBSTITUTION:
A Ph.
D.
or equivalent doctoral degree OR three full years of progressively higher-level graduate education leading to such a degree that is related to this position OR LL.
M.
, if related.
NOTE:
Your education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one year of full-time study; if that number cannot be obtained from the transcript, 18 semester hours will be considered as one full academic year of graduate study.
A copy of your transcript is required at the time of application.
- OR - COMBINATION:
An equivalent combination of specialized experience and graduate education as described above may be used to fully meet the requirements of this position.
NOTE:
Only graduate education in excess of the first 18 semester hours is creditable toward meeting the requirements when combining education and experience.
A copy of your transcript is required at the time of application.
You will be rated on the following Competencies for this position:
Administration and Management Communications Flexibility Technical Competency Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
The work is administrative and technical in nature and involves some sedentary work at a desk and on the computer.
Some slight physical effort may be required.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.
3102(u), Schedule A, Appointment of persons with disabilities i.
e.
, intellectual disabilities, severe physical disabilities, or psychiatric disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more.
Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.
To be well-qualified:
applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http:
//www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Recommended Skills Integration Software Development Systems Integration Application Development Business Requirements Requirements Elicitation Estimated Salary: $20 to $28 per hour based on qualifications.
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