Telephone Banking Rep- Part time
Park Community Federal Credit Union Park Community Federal Credit Union Louisville, KY Louisville, KY Part-time Part-time $17.
25 - $19.
00 an hour $17.
25 - $19.
00 an hour 14 hours ago 14 hours ago 14 hours ago Park Community Credit Union is an Equal Opportunity Employer.
Be more than an employee:
Come join a team of people who are passionate about creating an effortless experience for everyone who calls in needing our assistance, and making a difference in each members financial life.
This is not your typical call center:
Our goal is to provide the easiest access to banking needs over the phone for all callers.
We put the callers first.
No sales goals.
Solve Problems:
As a Telephone Banking Representative, you will play an important key role in solving problems for our members as they arise.
We will train you with the Financial Institution knowledge necessary to be able to make decisions, and think outside the box to impact the lives of our members.
Flexibility:
Hybrid schedule options are available to help you meet your work/life balance needs.
Community is our middle name:
Park Community Credit Union is a not for profit organization.
Our owners are our members, and we are passionate about delivering the best service possible.
We are also a Community Development Financial Institution.
One of our main goals is to offer banking services to underserved communities.
Role:
You are responsible for:
Assisting members and potential members with their telephone and electronic correspondence requests Explaining services, responding to problems, and directing phone calls to the appropriate area Referring problems that are beyond their authority to their supervisor Providing applications as requested Processing Remote Contact requests in the same fashion as answering and handling telephone requests/issues Identifying cross-sell opportunities and cross-sells services to members Maintaining action log as required for review monthly/quarterly/annually Performing transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines Providing information regarding these transactions to members and resolve issues that are within authority Providing information on remote services Maintaining knowledge of all products and services offered Following all security policies and report suspicious activity to manager Maintaining member account information on computer system Assuring that appropriate records are maintained Willingly assisting other departments as needed Performing other duties as assigned To assist the Credit Union in the achievement of its goals you will:
Always make a positive difference in each member's financial life Provide the highest quality of service to internal/external members Identify members' financial needs and recommending products and services that would meet those needs This position has a hybrid work arrangement with the understanding that onsite work may be scheduled.
Knowledge and Skills:
Experience:
Six months to two years of similar or related experience.
Education:
Equivalent to a high school education.
Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
Work may involve motivating or influencing others.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills:
Good listening and telephone skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
25 - $19.
00 an hour $17.
25 - $19.
00 an hour 14 hours ago 14 hours ago 14 hours ago Park Community Credit Union is an Equal Opportunity Employer.
Be more than an employee:
Come join a team of people who are passionate about creating an effortless experience for everyone who calls in needing our assistance, and making a difference in each members financial life.
This is not your typical call center:
Our goal is to provide the easiest access to banking needs over the phone for all callers.
We put the callers first.
No sales goals.
Solve Problems:
As a Telephone Banking Representative, you will play an important key role in solving problems for our members as they arise.
We will train you with the Financial Institution knowledge necessary to be able to make decisions, and think outside the box to impact the lives of our members.
Flexibility:
Hybrid schedule options are available to help you meet your work/life balance needs.
Community is our middle name:
Park Community Credit Union is a not for profit organization.
Our owners are our members, and we are passionate about delivering the best service possible.
We are also a Community Development Financial Institution.
One of our main goals is to offer banking services to underserved communities.
Role:
You are responsible for:
Assisting members and potential members with their telephone and electronic correspondence requests Explaining services, responding to problems, and directing phone calls to the appropriate area Referring problems that are beyond their authority to their supervisor Providing applications as requested Processing Remote Contact requests in the same fashion as answering and handling telephone requests/issues Identifying cross-sell opportunities and cross-sells services to members Maintaining action log as required for review monthly/quarterly/annually Performing transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines Providing information regarding these transactions to members and resolve issues that are within authority Providing information on remote services Maintaining knowledge of all products and services offered Following all security policies and report suspicious activity to manager Maintaining member account information on computer system Assuring that appropriate records are maintained Willingly assisting other departments as needed Performing other duties as assigned To assist the Credit Union in the achievement of its goals you will:
Always make a positive difference in each member's financial life Provide the highest quality of service to internal/external members Identify members' financial needs and recommending products and services that would meet those needs This position has a hybrid work arrangement with the understanding that onsite work may be scheduled.
Knowledge and Skills:
Experience:
Six months to two years of similar or related experience.
Education:
Equivalent to a high school education.
Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
Work may involve motivating or influencing others.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills:
Good listening and telephone skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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