Operations Manager- Kentucky/Ohio
Operations Manager - Retail Operations STATUS:
Exempt LOCATION:
CorporateDATE:
August, 4th 2023 BASIC FUNCTIONS:
The role of the Operations Manager- Retail Operations will be to:
Sales/Service:
Sets the standard and models exceptional customer service.
Inspires team to build relationships with customers and identifies and removes distractions that could minimize effectiveness.
Forecasts and watches business trends closely, identifying missed opportunities, and developing strong action plans to improve performance.
Develops new business strategies for business growth and revenue generation.
Works closely with Store Leaders, providing clear goals and monitoring performance.
Holds weekly district conference calls and dedicates touch base time with each Store Leader.
Is readily available when needed.
Coaches team in the moment, providing consistent and constructive feedback.
Utilizes company tools to diagnose opportunities and develops action plans to improve performance.
Ensures strong execution of merchandise calendar sets, and promotional events in all stores.
Identifies and maximizes opportunities to drive traffic into stores through community events.
Regularly communicates with Merchandising and Marketing to discuss strengths, opportunities, and trends in business.
Partner with corporate office personnel and Services Manager to increase sales, drive/promote merchandise categories, and expand markets.
Human Resources:
Models the company's values.
Establishes clear expectations and assesses Store Leader's performance through consistent observation, feedback, accountability, and coaching.
Creates developmental/performance plans as needed and provides ongoing training regularly.
Recruits and hires top talent at all levels.
Develops strategy to retain high performing leaders.
Makes a personal investment in the development of others.
Builds loyalty among the team through motivating and compelling communication.
Inspires collaboration and cooperation in others.
Develops Store Leaders and teams through consistent store visits, management meetings, and touch bases while providing continuous feedback.
Ensures company standards are always met for store and associate appearance.
Creates and ensures an environment where all associates are treated fairly and respectfully.
Identify skill gaps and schedule trainings to team members.
Operations:
Consistently monitors payroll and looks for opportunities.
Coaches Store Leaders to ensure service and selling are not compromised and payroll is leveraged to maximize performance.
Makes recommendations for schedule adjustments, as necessary.
Reviews P+L and identifies opportunities to reduce expenses and ensure goals are met.
Manage and control shrink.
Responsible for ensuring all sales, marketing and merchandising communications are disseminated to store management with accountability for implementation.
Ensures merchandising/display/marketing standards are maintained, and stocking/replenishment standards are met.
Ensures proper standards of cleanliness, maintenance, and organization in all stores.
Identifies and communicates opportunities to streamline and update policies and procedures.
Ensures consistent operational compliance/consistency and follows up through routine visits and touch bases.
Provides direction as necessary to Store Leaders to improve time management and prioritize business needs.
Establishes and maintains a safe work environment.
Enforces all company policies and procedures.
Skills Required:
Financial and Business Acumen:
Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
Needs to be confident in analytical skills and knows where the company's money is going.
Problem Solving & Decision Quality:
Able to use rigorous logic and methods to solve problems with effective solutions.
Able to make hard and fast decisions is crucial to the success of this position.
Relationship Management:
Able to build constructive and effective relationships.
Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
Influencing and Negotiation:
Can present ideas and directions that lead others to action.
Planning and Priority Setting:
Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals.
Possess strong organizational and time management skills.
Demonstrates strong listening, written and oral communication skills.
ORGANIZATIONAL RELATIONSHIPSReports to:
CEO or VP.
Store OperationsSupervises:
Store Managers SPECIFIC DUTIES AND RESPONSIBILITES denotes an essential function of the job.
SALESAssociate Development - focus will be on increasing sales through a high level of customer service.
This would include, but is not limited to coaching, training, and motivating store management.
Category Analysis - ability to compile and interpret data as a tool to increase sales.
EXPENSE CONTROLBudgets - monitor budgets to ensure that we are controlling expenses and finding new efficiencies in everyday duties, adherence to payroll and inventory goals, monitor unexpected fluctuations in business and coordinate adjustments to hours with Human Resources.
STORE CONDITIONS/MERCHANDISINGPerformance Monitoring - review stores on-site.
This would include associate appearance, customer service, store efficiency and store conditions.
Follow Through & Implementation - ensure any corporate requests and agendas are followed through properly, utilize effective and impactful merchandising and signage.
This will include but not limited to policies, procedures, marketing initiatives, PFOM, PLP, contest, etc.
COMMUNICATIONVerbal/Written Communication - daily with store managers.
Primary contact between stores and corporate for store needs, questions, problems, etc.
Direct store maintenance needs to Operations Manager as needed.
STANDARDS OF PERFORMANCE A.
Informative and professional assistance when working with the public/customers, associates, and vendors.
B.
Accurate and timely completion of projects and/or reports.
C.
Initiative to maintain the flow of work with established practices.
Evaluate work processes and recommend changes to ensure maximum efficiency and productivity, while maintaining the highest level of customer service.
Continue to identify ways to improve store performance so we are working Smarter not Harder.
D.
Exceptional oral and written communicative skills.
E.
Effectively manage interpersonal relationships encouraging openness, candor, and trust, both internally and outside of Feeders Supply Company.
F.
Successful performance of duties with frequent interruptions and time pressures.
G.
Successful performance of duties within a team environment.
H.
Maintenance of Company information in a confidential manner.
I.
Understand our involvement within the communities we serve and lead by example in your efforts to maintain positive customer perception of not only your store but the organization overall.
MENTAL AND PHYSICAL REQUIREMENTS A.
Ability to maintain considerable concentration with frequent time pressures and interruptions.
B.
Ability to maintain visual attention for extended periods of time.
C.
Ability to stand for extended periods of time.
D.
Ability to occasionally sit for extended periods of time.
E.
Ability to reach, squat, kneel, climb, push, or pull.
F.
Ability to process information and merchandise through computer system and POS register system.
G.
Ability to effectively and professionally communicate with associates, customers, and vendors.
H.
Ability to read, count and write to accurately complete all documentation.
I.
Ability to freely access all areas of the store including selling floor, stock area and register area.
J.
Ability to operate and use all equipment necessary to run the store, including forklifts, pallet jacks and dollies.
K.
Ability to climb ladders.
L.
Ability to move or handle merchandise throughout the store generally weighing 0-50 lbs.
M.
Ability to use necessary office equipment, computer software, hardware, and equipment.
N.
Ability to use sound judgment in making on the spot decisions.
O.
Ability to learn new technology and systems as our business continues to grow.
P.
Ability to adapt to our changing business needs.
WORKING ENVIRONMENT AND CONDITIONS A.
This position requires working in both the internal and external environment.
B.
This position requires working in both hot and cold temperatures.
C.
The position requires working occasionally around loud noises.
EDUCATION, EXPERIENCE AND TRAINING A.
B.
S.
in Business Administration or equivalent work experience that demonstrates the ability to effectively execute the operational practices for a group of retail stores.
B.
Proven store management working experience.
C.
Entrepreneurial mindset, clear thinking and uses good judgment.
Strong leadership and decision-making skills.
E.
Ability to sell, manage and drive growth.
F.
Excellent customer relationship management skills.
G.
Ability to use Excel is essential.
Recommended Skills Adaptability Agenda Development Analytical Assertive Business Administration Business Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
Exempt LOCATION:
CorporateDATE:
August, 4th 2023 BASIC FUNCTIONS:
The role of the Operations Manager- Retail Operations will be to:
Sales/Service:
Sets the standard and models exceptional customer service.
Inspires team to build relationships with customers and identifies and removes distractions that could minimize effectiveness.
Forecasts and watches business trends closely, identifying missed opportunities, and developing strong action plans to improve performance.
Develops new business strategies for business growth and revenue generation.
Works closely with Store Leaders, providing clear goals and monitoring performance.
Holds weekly district conference calls and dedicates touch base time with each Store Leader.
Is readily available when needed.
Coaches team in the moment, providing consistent and constructive feedback.
Utilizes company tools to diagnose opportunities and develops action plans to improve performance.
Ensures strong execution of merchandise calendar sets, and promotional events in all stores.
Identifies and maximizes opportunities to drive traffic into stores through community events.
Regularly communicates with Merchandising and Marketing to discuss strengths, opportunities, and trends in business.
Partner with corporate office personnel and Services Manager to increase sales, drive/promote merchandise categories, and expand markets.
Human Resources:
Models the company's values.
Establishes clear expectations and assesses Store Leader's performance through consistent observation, feedback, accountability, and coaching.
Creates developmental/performance plans as needed and provides ongoing training regularly.
Recruits and hires top talent at all levels.
Develops strategy to retain high performing leaders.
Makes a personal investment in the development of others.
Builds loyalty among the team through motivating and compelling communication.
Inspires collaboration and cooperation in others.
Develops Store Leaders and teams through consistent store visits, management meetings, and touch bases while providing continuous feedback.
Ensures company standards are always met for store and associate appearance.
Creates and ensures an environment where all associates are treated fairly and respectfully.
Identify skill gaps and schedule trainings to team members.
Operations:
Consistently monitors payroll and looks for opportunities.
Coaches Store Leaders to ensure service and selling are not compromised and payroll is leveraged to maximize performance.
Makes recommendations for schedule adjustments, as necessary.
Reviews P+L and identifies opportunities to reduce expenses and ensure goals are met.
Manage and control shrink.
Responsible for ensuring all sales, marketing and merchandising communications are disseminated to store management with accountability for implementation.
Ensures merchandising/display/marketing standards are maintained, and stocking/replenishment standards are met.
Ensures proper standards of cleanliness, maintenance, and organization in all stores.
Identifies and communicates opportunities to streamline and update policies and procedures.
Ensures consistent operational compliance/consistency and follows up through routine visits and touch bases.
Provides direction as necessary to Store Leaders to improve time management and prioritize business needs.
Establishes and maintains a safe work environment.
Enforces all company policies and procedures.
Skills Required:
Financial and Business Acumen:
Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
Needs to be confident in analytical skills and knows where the company's money is going.
Problem Solving & Decision Quality:
Able to use rigorous logic and methods to solve problems with effective solutions.
Able to make hard and fast decisions is crucial to the success of this position.
Relationship Management:
Able to build constructive and effective relationships.
Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
Influencing and Negotiation:
Can present ideas and directions that lead others to action.
Planning and Priority Setting:
Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals.
Possess strong organizational and time management skills.
Demonstrates strong listening, written and oral communication skills.
ORGANIZATIONAL RELATIONSHIPSReports to:
CEO or VP.
Store OperationsSupervises:
Store Managers SPECIFIC DUTIES AND RESPONSIBILITES denotes an essential function of the job.
SALESAssociate Development - focus will be on increasing sales through a high level of customer service.
This would include, but is not limited to coaching, training, and motivating store management.
Category Analysis - ability to compile and interpret data as a tool to increase sales.
EXPENSE CONTROLBudgets - monitor budgets to ensure that we are controlling expenses and finding new efficiencies in everyday duties, adherence to payroll and inventory goals, monitor unexpected fluctuations in business and coordinate adjustments to hours with Human Resources.
STORE CONDITIONS/MERCHANDISINGPerformance Monitoring - review stores on-site.
This would include associate appearance, customer service, store efficiency and store conditions.
Follow Through & Implementation - ensure any corporate requests and agendas are followed through properly, utilize effective and impactful merchandising and signage.
This will include but not limited to policies, procedures, marketing initiatives, PFOM, PLP, contest, etc.
COMMUNICATIONVerbal/Written Communication - daily with store managers.
Primary contact between stores and corporate for store needs, questions, problems, etc.
Direct store maintenance needs to Operations Manager as needed.
STANDARDS OF PERFORMANCE A.
Informative and professional assistance when working with the public/customers, associates, and vendors.
B.
Accurate and timely completion of projects and/or reports.
C.
Initiative to maintain the flow of work with established practices.
Evaluate work processes and recommend changes to ensure maximum efficiency and productivity, while maintaining the highest level of customer service.
Continue to identify ways to improve store performance so we are working Smarter not Harder.
D.
Exceptional oral and written communicative skills.
E.
Effectively manage interpersonal relationships encouraging openness, candor, and trust, both internally and outside of Feeders Supply Company.
F.
Successful performance of duties with frequent interruptions and time pressures.
G.
Successful performance of duties within a team environment.
H.
Maintenance of Company information in a confidential manner.
I.
Understand our involvement within the communities we serve and lead by example in your efforts to maintain positive customer perception of not only your store but the organization overall.
MENTAL AND PHYSICAL REQUIREMENTS A.
Ability to maintain considerable concentration with frequent time pressures and interruptions.
B.
Ability to maintain visual attention for extended periods of time.
C.
Ability to stand for extended periods of time.
D.
Ability to occasionally sit for extended periods of time.
E.
Ability to reach, squat, kneel, climb, push, or pull.
F.
Ability to process information and merchandise through computer system and POS register system.
G.
Ability to effectively and professionally communicate with associates, customers, and vendors.
H.
Ability to read, count and write to accurately complete all documentation.
I.
Ability to freely access all areas of the store including selling floor, stock area and register area.
J.
Ability to operate and use all equipment necessary to run the store, including forklifts, pallet jacks and dollies.
K.
Ability to climb ladders.
L.
Ability to move or handle merchandise throughout the store generally weighing 0-50 lbs.
M.
Ability to use necessary office equipment, computer software, hardware, and equipment.
N.
Ability to use sound judgment in making on the spot decisions.
O.
Ability to learn new technology and systems as our business continues to grow.
P.
Ability to adapt to our changing business needs.
WORKING ENVIRONMENT AND CONDITIONS A.
This position requires working in both the internal and external environment.
B.
This position requires working in both hot and cold temperatures.
C.
The position requires working occasionally around loud noises.
EDUCATION, EXPERIENCE AND TRAINING A.
B.
S.
in Business Administration or equivalent work experience that demonstrates the ability to effectively execute the operational practices for a group of retail stores.
B.
Proven store management working experience.
C.
Entrepreneurial mindset, clear thinking and uses good judgment.
Strong leadership and decision-making skills.
E.
Ability to sell, manage and drive growth.
F.
Excellent customer relationship management skills.
G.
Ability to use Excel is essential.
Recommended Skills Adaptability Agenda Development Analytical Assertive Business Administration Business Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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