Service Coordinator - J361
As a Service Coordinator you will work closely with the Service Manager, technicians, and customers to schedule installations, to make service quotes, and to communicate with both internal and external customers on their service and product requirements.
A successful candidate must be able to multitask, have a sense of urgency, be detail oriented, and have a strong work ethic.
Duties:
Including but not limited to:
Maintains constant and clear communication with customers and fellow associates.
Check In and Checks Out all items coming into and out of the site each day.
Helps ensure timely turnaround time on in lab items and OTV, Interoffice Transfers and Repairs.
Oversees the shipping & receiving of all Service equipment.
Setup new prospects in NetSuite.
This includes sending credit apps, standard level of service forms, tax ID forms, etc.
Files or forwards all forms to corporate as required.
Ensures appropriate customer information and notes are reflected in NetSuite to include the level of service, calibration intervals, data requirements, and customer contact info.
Maintains customer records and files as required by corporate quality requirements.
Enters and processes all parts orders the same day they come in.
Completes, per set guidelines, all in shop repairs, to include check in, repair, calibration and shipping where skill set allows.
Processes paperwork from service manager for all work and invoice the same day.
Includes spreadsheets needed by some larger PMD customers.
Generates recall List - Runs the report each month.
Works with the Service Manager to call every customer on the recall list and get the work in the lab.
Mails recalls and phones as needed.
Answers all service phone calls for your territory and routes each call to the appropriate person.
Manages 3rd party calibration.
Ensures PO's are received for work to be done.
Setup new customers for using myjaking.
com certification access.
Issues P.
O''s and creates work orders for O.
T.
V.
items needing to be shipped out.
Maintains compliance with the One Quality System's standard operating procedures, work instructions and process instructions.
Consistently maintains good work attendance and productive work ethic.
Qualifications:
Associate degree preferred.
Computer competent with standard software packages including MS Word, Excel, OutlookMust be able to multitask, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic.
Dispatcher experience preferred.
Commitment to Excellence - Check your work.
Customer Relationship Management - communicate with customers to deliver better service.
Team Building Recommended Skills Attention To Detail Calibration Coordinating Enterprise Application Software Hardworking And Dedicated Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
A successful candidate must be able to multitask, have a sense of urgency, be detail oriented, and have a strong work ethic.
Duties:
Including but not limited to:
Maintains constant and clear communication with customers and fellow associates.
Check In and Checks Out all items coming into and out of the site each day.
Helps ensure timely turnaround time on in lab items and OTV, Interoffice Transfers and Repairs.
Oversees the shipping & receiving of all Service equipment.
Setup new prospects in NetSuite.
This includes sending credit apps, standard level of service forms, tax ID forms, etc.
Files or forwards all forms to corporate as required.
Ensures appropriate customer information and notes are reflected in NetSuite to include the level of service, calibration intervals, data requirements, and customer contact info.
Maintains customer records and files as required by corporate quality requirements.
Enters and processes all parts orders the same day they come in.
Completes, per set guidelines, all in shop repairs, to include check in, repair, calibration and shipping where skill set allows.
Processes paperwork from service manager for all work and invoice the same day.
Includes spreadsheets needed by some larger PMD customers.
Generates recall List - Runs the report each month.
Works with the Service Manager to call every customer on the recall list and get the work in the lab.
Mails recalls and phones as needed.
Answers all service phone calls for your territory and routes each call to the appropriate person.
Manages 3rd party calibration.
Ensures PO's are received for work to be done.
Setup new customers for using myjaking.
com certification access.
Issues P.
O''s and creates work orders for O.
T.
V.
items needing to be shipped out.
Maintains compliance with the One Quality System's standard operating procedures, work instructions and process instructions.
Consistently maintains good work attendance and productive work ethic.
Qualifications:
Associate degree preferred.
Computer competent with standard software packages including MS Word, Excel, OutlookMust be able to multitask, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic.
Dispatcher experience preferred.
Commitment to Excellence - Check your work.
Customer Relationship Management - communicate with customers to deliver better service.
Team Building Recommended Skills Attention To Detail Calibration Coordinating Enterprise Application Software Hardworking And Dedicated Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
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