Customer Care Representative
Company DescriptionJob DescriptionShift Details:
LaVergne, TN (Monday - Friday 10:
00am - 7:
00pm CST) Louisville, KY (Monday - Friday 11:
00am - 8:
00pm EST ) Training starts on December 14, 2022.
Training scheduled hours may vary.
Key
Responsibilities:
Manages client's customer orders according to established program business rules.
Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements.
Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics.
Triages inquiries to client partners per pre-defined processes.
Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner.
Processes return orders according to the client return policyCoordinates the creation of new client customers through the master data processInvestigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocksPerforms day end clearance processes to ensure all orders are successfully moving through the system to ship as expected.
Provides reporting as needed to support the client and operation.
Attends client meetings as needed to represent the Customer Care function.
Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfactionQualificationsMinimum Requirements:
High School Diploma/GEDGeneral Computer and Keyboarding SkillsProficient in MS Office Suite2
years of Customer Service experience2
years of working in a Medical / Health Care settingSAP and salesforce experienceCritical Requirements:
Ability to effectively learn in a remote training environmentAtten to detailAbility to MultitaskAbility to thrive under pressure in a fast-paced environmentAbility to work within given Schedule Adherence tolerancesWell Spoken and a Clear CommunicatorStrong Sense of UrgencyWorks well in a team driven environmentPreferred Requirements:
2-year DegreeCareer Level - IC - Business Support - B2Additional InformationAll your information will be kept confidential according to EEO guidelines.
Recommended Skills Communication Customer Satisfaction Customer Service Data Management Health Care Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
LaVergne, TN (Monday - Friday 10:
00am - 7:
00pm CST) Louisville, KY (Monday - Friday 11:
00am - 8:
00pm EST ) Training starts on December 14, 2022.
Training scheduled hours may vary.
Key
Responsibilities:
Manages client's customer orders according to established program business rules.
Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements.
Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics.
Triages inquiries to client partners per pre-defined processes.
Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner.
Processes return orders according to the client return policyCoordinates the creation of new client customers through the master data processInvestigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocksPerforms day end clearance processes to ensure all orders are successfully moving through the system to ship as expected.
Provides reporting as needed to support the client and operation.
Attends client meetings as needed to represent the Customer Care function.
Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfactionQualificationsMinimum Requirements:
High School Diploma/GEDGeneral Computer and Keyboarding SkillsProficient in MS Office Suite2
years of Customer Service experience2
years of working in a Medical / Health Care settingSAP and salesforce experienceCritical Requirements:
Ability to effectively learn in a remote training environmentAtten to detailAbility to MultitaskAbility to thrive under pressure in a fast-paced environmentAbility to work within given Schedule Adherence tolerancesWell Spoken and a Clear CommunicatorStrong Sense of UrgencyWorks well in a team driven environmentPreferred Requirements:
2-year DegreeCareer Level - IC - Business Support - B2Additional InformationAll your information will be kept confidential according to EEO guidelines.
Recommended Skills Communication Customer Satisfaction Customer Service Data Management Health Care Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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