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Customer Service Representative - Manufacturing

Company Name:
Randstad Staffing
Brady Corporation, a Milwaukee-based manufacturer of safety products, has chosen Louisville for a brand new plant that will make an environmentally safe line of absorbent materials and spill-contained products.
A facility to house the plant is being constructed at Louisville Industrial Center on National Turnpike. Brady Corporation is building an 11 million, 230,000 square facility which is scheduled to be ready for Brady Corp. by March 1, 2014 and will employ 121 employees.
We are currently recruiting for a Customer Service Representative for our Southern Louisville location. This is a permanent placement position that will pay between $32,100 - $45,900 annually, based on experience.
Qualified candidates will be responsible for using SAP to provide complete customer support for all existing and prospective customers including dealers, end-users, and inter-company customers. Provides guidance to the customer sales coordinators regarding orders. Answers and solves complex issues in the areas of product information, product ordering, availability, pricing, and billing. Maintains proper documentation regarding history of calls and keeps customer and leads database accurate.
Additional core duties will include, but not limited to:
- Uses SAP system to verify inventory or change orders
- Performs order entry and order tracking thru SAP
- Confirms order shipping status or makes shipping changes
- Keeps manager up to date on recurring issues or problems
Working hours: Monday - Friday
Qualifications and requirements include:
- SAP experience and knowledge required
- Minimum of 1 to 3 years related customer service experience
- General knowledge of Microsoft operating systems
- Must have excellent communication and interpersonal skills
- Must have ability to solve problems
- 2 years college, preferred
- High School Diploma, minimum
Desired Experience:
Sales Support
Company overview: Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect premises, predicts and people. Brady products help customers increase safety, security, productivity and performance and include high-performance labels and signs, safety devices, printing systems and software, and precision die cut materials. Founded in 1914, the company has millions of customers in electronics, telecommunications, manufacturing, electrical, construction, education, medical and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2012 employed approximately 6,900 people at operations in the America, EMEA and Asia-Pacific. Brady's fiscal 2012 sales were approximately $1.32 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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