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Field Service Technician

Company Name:
LGE Alabama
LG Electronics is seeking a skilled, customer service oriented, Field Service Technician in the Louisville, KY area. Field Service Technicians troubleshoot, maintain and repair LG consumer and Business to Business (B2B) products/equipment such as refrigerators, air conditioners, washers, dryers, and televisions, at the customers' location. This position requires 100 percent travel within the assigned area.
LG Electronics, a global leader and technology innovator in consumer electronics, mobile communications and home appliances has more than 80,000 people working in 114 local subsidiaries around the world. We offer a competitive compensation structure with premium paid medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off.
Prescreen, identify, analyze, and repair appliance and electronic product failuresbensuring customer satisfaction.
Order necessary parts after initial prescreen so they are in hand before going to customers'' location.
Perform daily administrative functions to include warranty claims and report submission.
Maintain performance objectives as required by the company.
Maintain company vehicle, tools, equipment and parts inventory.
Rely on personal judgment for safety regarding work.
Maintain appropriate home location to park company provided vehicle.
Work independently without onsite supervision.
Other duties as assigned.
3 to 5 years field service experience in appliance and/or television repair.
Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications, or acquire them within 90 days of employment.
Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
Valid driver''s license with a clear driving record.
Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
Shift varies based upon business needs:Ability to work Tuesday-Saturday or Monday-Friday.
Excellent communication, organization and customer service skills.
Date: 2014-02-17
Country: US
State: KY
City: Louisville
Category: Field Support - RSM/MST

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