District Supervisor
Company Name:
Exelis Systems Corporation
District Supervisor
Division Mission Systems
Work Location KY, Louisville
Job Description POSITION
Summary:
Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects at assigned Corps of Engineers District and District Field Sites. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.
MAJOR JOB ACTIVITIES: Please list by order of priority and, if possible, provide the percentage of time spent on the activity all should equal 100%.
1. Develops and maintains work and vacation schedules to ensure coverage is available per contractual requirements.
2. Reports all outages and corrective actions per locally defined procedures (such as designated Processing Center (CPC or WPC), Area Regional Manager, Enterprise Services, etc.)
3. Develops Site Operating Procedures and provides guidance for Work Center Operating Procedures as necessary.
4. Develops and provides required reports.
5. Provides direct communication and coordination with associated counterparts (such as Regional Manager, other District Supervisors, etc.) to facilitate mission support.
6. Coordinates equipment and resources, when required, to ensure technicians can perform their respective duties.
7. Ensures Government and QC, Safety, and training programs are implemented at their site.
8. Enforces company policy, provides mentoring and feedback to personnel, documents substandard behavior and performance. Recommends personnel actions to include re-contracts, promotions, demotions, and terminations.
9. Coordinates site access for all assigned personnel and official visitors to the site.
10. Acts as the primary conduit of information flow between site personnel, customers, and project leadership.
11. Primary point of contact for after-hours escalation and for VIP support.
12. Works closely with and collaborates with the local IT Chief and Operations Officer on all ACE-IT user needs.
13. Responsible for all reporting to include SLA Performance, Incident volume trend analysis, Service Delivery effectiveness.
14. Reviews workload and trouble ticket distribution and coordinates priorities (IAW OPS officer).
15. Attends and prepares for meetings as required.
16. Additional duties as required.
MATERIAL & EQUIPMENT DIRECTLY USED:
Cell Phone, PC and Microsoft Office Suite, Standard office equipment
WORKING ENVIRONMENT:
Working environment will be 80% office environment/indoors, 20% outside. The environment exposes you to moderate noise levels due to cooling and other equipment.
PHYSICAL ACTIVITIES:
Individual should be able to lift up to 40 lbs unassisted.
MINIMUM
Qualifications:
Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
Bachelors Degree in IT or related field. This position requires DoDI 8570.01-M IAT Level II certification and corresponding Computing Environment certification. Must have at least one of the following: Security+, GSEC, SCNP, or SSCP. Also must have one of the following CE certifications: CCNP, CCVP, MCSE, MCITP. VBSS certification desirable.
Experience:
Requires a minimum of 3-5 years experience in supervisory or managerial positions of diverse telecommunication systems. Requires 5 years experience working with Communication systems.
Skills:
Excellent customer service skills are mandatory. Knowledge of Windows Server platforms, Active Directory, Clustering, Network Technologies and protocols, Experience with Cisco routers and switches and telephony. VMWare, SAN and NAS, Vitrualization.
Clearance Level Required at Start Date Secret
Work Status Full-Time
EEO Statement We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Respect, Responsibility, and Integrity, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Exelis is an Equal Opportunity/Affirmative Action Employer. M/F/D/V.Estimated Salary: $20 to $28 per hour based on qualifications.
Exelis Systems Corporation
District Supervisor
Division Mission Systems
Work Location KY, Louisville
Job Description POSITION
Summary:
Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects at assigned Corps of Engineers District and District Field Sites. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.
MAJOR JOB ACTIVITIES: Please list by order of priority and, if possible, provide the percentage of time spent on the activity all should equal 100%.
1. Develops and maintains work and vacation schedules to ensure coverage is available per contractual requirements.
2. Reports all outages and corrective actions per locally defined procedures (such as designated Processing Center (CPC or WPC), Area Regional Manager, Enterprise Services, etc.)
3. Develops Site Operating Procedures and provides guidance for Work Center Operating Procedures as necessary.
4. Develops and provides required reports.
5. Provides direct communication and coordination with associated counterparts (such as Regional Manager, other District Supervisors, etc.) to facilitate mission support.
6. Coordinates equipment and resources, when required, to ensure technicians can perform their respective duties.
7. Ensures Government and QC, Safety, and training programs are implemented at their site.
8. Enforces company policy, provides mentoring and feedback to personnel, documents substandard behavior and performance. Recommends personnel actions to include re-contracts, promotions, demotions, and terminations.
9. Coordinates site access for all assigned personnel and official visitors to the site.
10. Acts as the primary conduit of information flow between site personnel, customers, and project leadership.
11. Primary point of contact for after-hours escalation and for VIP support.
12. Works closely with and collaborates with the local IT Chief and Operations Officer on all ACE-IT user needs.
13. Responsible for all reporting to include SLA Performance, Incident volume trend analysis, Service Delivery effectiveness.
14. Reviews workload and trouble ticket distribution and coordinates priorities (IAW OPS officer).
15. Attends and prepares for meetings as required.
16. Additional duties as required.
MATERIAL & EQUIPMENT DIRECTLY USED:
Cell Phone, PC and Microsoft Office Suite, Standard office equipment
WORKING ENVIRONMENT:
Working environment will be 80% office environment/indoors, 20% outside. The environment exposes you to moderate noise levels due to cooling and other equipment.
PHYSICAL ACTIVITIES:
Individual should be able to lift up to 40 lbs unassisted.
MINIMUM
Qualifications:
Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
Bachelors Degree in IT or related field. This position requires DoDI 8570.01-M IAT Level II certification and corresponding Computing Environment certification. Must have at least one of the following: Security+, GSEC, SCNP, or SSCP. Also must have one of the following CE certifications: CCNP, CCVP, MCSE, MCITP. VBSS certification desirable.
Experience:
Requires a minimum of 3-5 years experience in supervisory or managerial positions of diverse telecommunication systems. Requires 5 years experience working with Communication systems.
Skills:
Excellent customer service skills are mandatory. Knowledge of Windows Server platforms, Active Directory, Clustering, Network Technologies and protocols, Experience with Cisco routers and switches and telephony. VMWare, SAN and NAS, Vitrualization.
Clearance Level Required at Start Date Secret
Work Status Full-Time
EEO Statement We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Respect, Responsibility, and Integrity, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Exelis is an Equal Opportunity/Affirmative Action Employer. M/F/D/V.Estimated Salary: $20 to $28 per hour based on qualifications.
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