Operations Expert Louisville KY/Indianapolis IN /
Company Name:
UniCare Life & Health Insurance Company
Job Description
WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to simplify the connection between health, care, and value for our customers.
Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.
Operations Expert:
Provides technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.
Primary duties may include, but are not limited to:
serves as a first line resource for operation associates for workflow and technical related processes;
provides operational training;
assists associates by answering day-to-day technical questions;
encourages a teamwork environment; monitors inventory to ensure workflow remains uninterrupted;
handles complex case research and resolution;
reviews, interprets and maintains records of service level, quality, accuracy, and productivity;
reviews department policy and procedure manuals for accuracy;
works with training department to ensure procedures and policies are accurate and complete.
Job Qualifications
Requires High School diploma or GED;
5
years related experience;
3
years of experience and expertise with WLP relevant automated processing systems;
strong written and oral communication skills, PC, analytical, problem solving skills; and in-depth knowledge of specialized area; or any combination of education and experience, which would provide an equivalent background.
At least 3 years of NASCO experience requried.
Must be able to travel up to 25%
_WellPoint is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at _EOE.M/F/Disability/Veteran_
Once an offer is accepted, all external applicants are subject to a background investigation and if appropriate, drug testing. Offers of employment shall be contingent upon passing both the background investigation and drug testing (if required).
Current WellPoint associates: All referrals must be submitted through the formal associate referral process on WorkNet. Official guidelines for the associate referral program can be found in My HR.Estimated Salary: $20 to $28 per hour based on qualifications.
UniCare Life & Health Insurance Company
Job Description
WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to simplify the connection between health, care, and value for our customers.
Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.
Operations Expert:
Provides technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.
Primary duties may include, but are not limited to:
serves as a first line resource for operation associates for workflow and technical related processes;
provides operational training;
assists associates by answering day-to-day technical questions;
encourages a teamwork environment; monitors inventory to ensure workflow remains uninterrupted;
handles complex case research and resolution;
reviews, interprets and maintains records of service level, quality, accuracy, and productivity;
reviews department policy and procedure manuals for accuracy;
works with training department to ensure procedures and policies are accurate and complete.
Job Qualifications
Requires High School diploma or GED;
5
years related experience;
3
years of experience and expertise with WLP relevant automated processing systems;
strong written and oral communication skills, PC, analytical, problem solving skills; and in-depth knowledge of specialized area; or any combination of education and experience, which would provide an equivalent background.
At least 3 years of NASCO experience requried.
Must be able to travel up to 25%
_WellPoint is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at _EOE.M/F/Disability/Veteran_
Once an offer is accepted, all external applicants are subject to a background investigation and if appropriate, drug testing. Offers of employment shall be contingent upon passing both the background investigation and drug testing (if required).
Current WellPoint associates: All referrals must be submitted through the formal associate referral process on WorkNet. Official guidelines for the associate referral program can be found in My HR.Estimated Salary: $20 to $28 per hour based on qualifications.
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