Customer Service Intake Specialist (Bi-lingual)
Position Summary
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation, providing comprehensive pharmaceutical services to patients and providers across the United States.
What We Do
RxCrossroads Specialty Solutions, a division of Omnicare Inc., is a wholly owned subsidiary of the CVSHealth Corporation, who provides tailored services to the biotechnology and pharmaceutical industries. Its partner programs are customized to meet the unique needs of each individual brand through an integrated model that provides comprehensive patient services and enhances product access, affordability, and adherence. RxCrossroads is also the leading provider of logistics services for plasma and other complicated therapies as well as managing large levels of consigned pharmaceutical inventory used in its patient-specific free drug distribution pharmacy distribution program. For more information, visit rxcrossroads.com.
Position Summary
Do you enjoy working in a fast paced and dynamic environment? This position provides you with such an opportunity as you provide product and service information in reference to product support, answer general questions about the program and the products, and triage incoming calls to appropriate destination. Additionally, you ensure accurate determinations for program eligibility using program guideline; you document required data based on program design and requirements.
Primary Responsibilities
In this position
You process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
You receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
You report Adverse Events and Product Complaints when needed
You answer inquiries and process incoming requests received and provide callers with accurate, current information
You document customer requests and inquiries in call history database and ensure timely closure of all open issues
You demonstrate ability to communicate clearly in both written and oral format
You maintain all patient confidentiality
You may take on other duties as assigned; job duties may vary
Position Summary
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation, providing comprehensive pharmaceutical services to patients and providers across the United States.
What We Do
RxCrossroads Specialty Solutions, a division of Omnicare Inc., is a wholly owned subsidiary of the CVSHealth Corporation, who provides tailored services to the biotechnology and pharmaceutical industries. Its partner programs are customized to meet the unique needs of each individual brand through an integrated model that provides comprehensive patient services and enhances product access, affordability, and adherence. RxCrossroads is also the leading provider of logistics services for plasma and other complicated therapies as well as managing large levels of consigned pharmaceutical inventory used in its patient-specific free drug distribution pharmacy distribution program. For more information, visit rxcrossroads.com.
Position Summary
Do you enjoy working in a fast paced and dynamic environment? This position provides you with such an opportunity as you provide product and service information in reference to product support, answer general questions about the program and the products, and triage incoming calls to appropriate destination. Additionally, you ensure accurate determinations for program eligibility using program guideline; you document required data based on program design and requirements.
Primary Responsibilities
In this position
You process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
You receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
You report Adverse Events and Product Complaints when needed
You answer inquiries and process incoming requests received and provide callers with accurate, current information
You document customer requests and inquiries in call history database and ensure timely closure of all open issues
You demonstrate ability to communicate clearly in both written and oral format
You maintain all patient confidentiality
You may take on other duties as assigned; job duties may vary
Preferred Qualifications
You possess Medicare/Medicaid knowledge
Your previous experience includes customer service
Your computer skills are at or above a basic level
You have health industry knowledge
Your experience includes benefit verification
Required Qualifications
You have earned a High School Degree or its equivalent
You are registered with the Kentucky Board of Pharmacy if required; or possess proof of registration prior to being hired.
You are bi-lingual
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation, providing comprehensive pharmaceutical services to patients and providers across the United States.
What We Do
RxCrossroads Specialty Solutions, a division of Omnicare Inc., is a wholly owned subsidiary of the CVSHealth Corporation, who provides tailored services to the biotechnology and pharmaceutical industries. Its partner programs are customized to meet the unique needs of each individual brand through an integrated model that provides comprehensive patient services and enhances product access, affordability, and adherence. RxCrossroads is also the leading provider of logistics services for plasma and other complicated therapies as well as managing large levels of consigned pharmaceutical inventory used in its patient-specific free drug distribution pharmacy distribution program. For more information, visit rxcrossroads.com.
Position Summary
Do you enjoy working in a fast paced and dynamic environment? This position provides you with such an opportunity as you provide product and service information in reference to product support, answer general questions about the program and the products, and triage incoming calls to appropriate destination. Additionally, you ensure accurate determinations for program eligibility using program guideline; you document required data based on program design and requirements.
Primary Responsibilities
In this position
You process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
You receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
You report Adverse Events and Product Complaints when needed
You answer inquiries and process incoming requests received and provide callers with accurate, current information
You document customer requests and inquiries in call history database and ensure timely closure of all open issues
You demonstrate ability to communicate clearly in both written and oral format
You maintain all patient confidentiality
You may take on other duties as assigned; job duties may vary
Position Summary
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation, providing comprehensive pharmaceutical services to patients and providers across the United States.
What We Do
RxCrossroads Specialty Solutions, a division of Omnicare Inc., is a wholly owned subsidiary of the CVSHealth Corporation, who provides tailored services to the biotechnology and pharmaceutical industries. Its partner programs are customized to meet the unique needs of each individual brand through an integrated model that provides comprehensive patient services and enhances product access, affordability, and adherence. RxCrossroads is also the leading provider of logistics services for plasma and other complicated therapies as well as managing large levels of consigned pharmaceutical inventory used in its patient-specific free drug distribution pharmacy distribution program. For more information, visit rxcrossroads.com.
Position Summary
Do you enjoy working in a fast paced and dynamic environment? This position provides you with such an opportunity as you provide product and service information in reference to product support, answer general questions about the program and the products, and triage incoming calls to appropriate destination. Additionally, you ensure accurate determinations for program eligibility using program guideline; you document required data based on program design and requirements.
Primary Responsibilities
In this position
You process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
You receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
You report Adverse Events and Product Complaints when needed
You answer inquiries and process incoming requests received and provide callers with accurate, current information
You document customer requests and inquiries in call history database and ensure timely closure of all open issues
You demonstrate ability to communicate clearly in both written and oral format
You maintain all patient confidentiality
You may take on other duties as assigned; job duties may vary
Preferred Qualifications
You possess Medicare/Medicaid knowledge
Your previous experience includes customer service
Your computer skills are at or above a basic level
You have health industry knowledge
Your experience includes benefit verification
Required Qualifications
You have earned a High School Degree or its equivalent
You are registered with the Kentucky Board of Pharmacy if required; or possess proof of registration prior to being hired.
You are bi-lingual
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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