Service Support Representative
OPC Pest Services is one of the largest 100 pest management firms in the country! Our mission is to help protect our customer's health and property by providing valuable, high quality solutions delivered by passionate professionals.
We have built our reputation on our company's belief of putting the customer experience first and the Service Support Representative is key to delivering on this purpose.
Be a part of the team! The Service Support Representative handles customer inquiries regarding specific treatment programs, pricing, and plans.
Responsible for technician scheduling and providing daily paperwork and follow-ups for technicians' daily routes.
Responsible for drafting, editing and reviewing contracts for technicians to provide to our customers upon arrival.
Collects and tracks payments made by customers for remittance to our accounting department.
The Successful Service Support Representative Will.
.
.
Answer inbound calls from potential customers requesting in-depth information about our servicesAnswer inbound calls from existing customers regarding their services, scheduling, contract specifications, or balanceSchedule pest control service by determining area of service, technician availability, and customer availabilityNote customer accounts in service system with actions that were takenMessage or call technicians when necessary for more information on customer requestsReconcile daily reports turned in from technicians with their hand-held tracking devicesDraft contracts for customers to send with technician for customer signature or send contracts directly to customer if requestedInput notes on work tickets for technicians regarding cash due or other special instructionsCount and log cash and checks from technicians appropriately and remit to accounts receivable departmentCheck document imaging system for scanned documents when necessaryLog all calls on a manual tracking logAssist customers with general billing inquiriesOther duties as assignedWe OfferCompetitive pay Comprehensive benefits package including medical, dental, vision & life insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsWhy OPC Pest Services?OPC Pest Services is a GROWING family operated business and a QualityPro certified companyWork with THE premier pest management company based in Kentucky who is routinely published as one of the largest 100 pest management firms in the U.
S.
according to PCT MagazineWe are a part of a growing pest management industry - and are in a recession resistant line of business.
OPC Pest Services is financially stable and a growing subsidiary of Rollins, Inc.
, (NYSE:
ROL), headquartered in Atlanta, GA.
Join OUR High Quality Pest Service Team!Requirements:
We require ability to pass a drug screen and background check.
Keywords:
competitive earnings, career, administrative, clerical, contracts, editing, proofreading, phone skills, customer service, support staff, military, service, warehouse, retail, restaurant, hotel, hospitalitySalary:
$10.
31 - $17.
33.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have built our reputation on our company's belief of putting the customer experience first and the Service Support Representative is key to delivering on this purpose.
Be a part of the team! The Service Support Representative handles customer inquiries regarding specific treatment programs, pricing, and plans.
Responsible for technician scheduling and providing daily paperwork and follow-ups for technicians' daily routes.
Responsible for drafting, editing and reviewing contracts for technicians to provide to our customers upon arrival.
Collects and tracks payments made by customers for remittance to our accounting department.
The Successful Service Support Representative Will.
.
.
Answer inbound calls from potential customers requesting in-depth information about our servicesAnswer inbound calls from existing customers regarding their services, scheduling, contract specifications, or balanceSchedule pest control service by determining area of service, technician availability, and customer availabilityNote customer accounts in service system with actions that were takenMessage or call technicians when necessary for more information on customer requestsReconcile daily reports turned in from technicians with their hand-held tracking devicesDraft contracts for customers to send with technician for customer signature or send contracts directly to customer if requestedInput notes on work tickets for technicians regarding cash due or other special instructionsCount and log cash and checks from technicians appropriately and remit to accounts receivable departmentCheck document imaging system for scanned documents when necessaryLog all calls on a manual tracking logAssist customers with general billing inquiriesOther duties as assignedWe OfferCompetitive pay Comprehensive benefits package including medical, dental, vision & life insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsWhy OPC Pest Services?OPC Pest Services is a GROWING family operated business and a QualityPro certified companyWork with THE premier pest management company based in Kentucky who is routinely published as one of the largest 100 pest management firms in the U.
S.
according to PCT MagazineWe are a part of a growing pest management industry - and are in a recession resistant line of business.
OPC Pest Services is financially stable and a growing subsidiary of Rollins, Inc.
, (NYSE:
ROL), headquartered in Atlanta, GA.
Join OUR High Quality Pest Service Team!Requirements:
We require ability to pass a drug screen and background check.
Keywords:
competitive earnings, career, administrative, clerical, contracts, editing, proofreading, phone skills, customer service, support staff, military, service, warehouse, retail, restaurant, hotel, hospitalitySalary:
$10.
31 - $17.
33.
Estimated Salary: $20 to $28 per hour based on qualifications.
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